Frequently Asked Questions
Everything you need to know about LiliJewels collections and services.
What materials are used in LiliJewels pieces?
We use high-quality materials including 18k gold plating, sterling silver, and ethically sourced gemstones to ensure durability and a premium finish for every piece.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your jewelry in the provided LiliJewels pouch in a cool, dry place when not in use.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that earrings are non-returnable due to hygiene reasons.
Do you offer a warranty on your products?
Yes, all LiliJewels items come with a 6-month warranty covering any manufacturing defects. This does not cover accidental damage or general wear and tear.
Are your diamonds and gemstones ethically sourced?
Absolutely. We are committed to ethical sourcing and only work with suppliers who adhere to the Kimberley Process and fair labor standards.